Well, here is a summary of the positives and negatives of this resort! Obviously this all comes from our point of view.
Link to their website: https://phuket.burasari.com
Cost: we are here in the high season and 6 nights cost us 46000 baht or $1985 AUD. That was for a mood suite though, there were cheaper rooms.
Positives
1. Free mini bar which is refreshed once a day is omnomnom
2. We stayed in a mood suite which comes complete with a 7 foot bed (quite hard though but I think that’s a Thai thing) and a personal spa bath on the deck. The rooms are really attractive and well put together, they also include a bag and beach towels you can take to the beach/pool with you which is super handy
3. Customer service after our asshat party next door neighbours woke us up every 20 mins from 3am was mostly positive. After the initial complaint was poorly handled (see below) we were very satisfied to have our room moved to a quieter part of the resort and to be offered a free massage each at the day spa (4200 baht value). Now to be fair, this offer came with the understanding I would remove my very VERY angry trip advisor review….but I thought that was fair.
4. Pool bar is nice but sadly only open 2 hrs a day which seems weird. Either way….it’s a nice bar and the 2 for 1 drink offers make it excellent value. The resort also has a restaurant with free breakfast and a second bar which served cocktails at resort prices – around $15 AUD.
5. Finally, the biggest positive is proximity. You are a 30 second walk from the beach and a 5-10 minute walk from Banglor Road. There are taxis galore and it’s easy to get anywhere. We ate dinner at a street food market every night and each meal was 50-100 baht, with all beers at 80 baht.
Negatives
1. They had a lot of trouble with the fact they thought I was someone else (same name) and never seemed to quite get past that despite repeated attempts to fix it. I gave up in the end.
2. The noise levels from some rooms are very high due to street noise. The downside to being in the centre I guess!? Having said that, the pool rooms also looked amazing but one morning there was a kid in the pool literally screaming for 2 hours. I was pretty glad not to have a pool room that day! I think I would again book a mood suite but request one away from the street
3. As previously stated we did have a problem with the room next door and the initial handling of it was not good. When I rang down to reception at 5;30am I was told to go knock on the door myself. When I told them I would not be doing that as they were very drunk males who had already told someone else to “fuck off” they implied it was my own problem then. After this, the matter was handled much more appropriately.
4. Not enough pool chairs (maybe 20 in total for a large-ish resort) and despite saying people can’t hold them, they don’t enforce this policy at all. Very frustrating.
Would we stay again?
Yes we would. Overall I give them 4/5 stars with the only deductions being for the initial suggestion. I *manage* the drunken asshats and the limited pool bar and pool chair issues. The food and service is generally good, the rooms are lovely and we went to the day spa twice and thoroughly enjoyed it both times despite the marked up cost. We were very happy and intend to return again at a later date.
Mel's Travel Blog 